• The Returns Policy below applies only to Online Retail Customers buying on mediterraneanss.com
  • If you are a Retail Customer who purchased a Casmara product from a website or physical location that is not mediterraneanss.com, please contact the spa or website from which you purchased the product. Each spa and website has their own return policy.
  • If you are a Spa Partner (a spa with an existing Casmara-Mediterraneanss account) with questions about returning products you ordered from Casmara-Mediterraneanss, please contact your Casmara-Mediterraneanss Representative.

If you are not satisfied with a product you have received in your order, please follow the steps below. We accept returns for product(s) purchased on mediterraneanss.com and issue refunds within 30 days of receiving your returned product.

The refund will be issued to the card that was used to purchase the product(s). Shipping & Handling charges are not refundable.

Return requests must be submitted within 15 days of the order shipping date to be eligible for a refund.

To request a return:

  1. Email operations@mediterraneanss and include your Order Number with the name of the product(s) you wish to return. You can find your Order Number in your Order Confirmation email.
  2. Your return request will be processed by Mediterraneanss´s Order Services Team who will provide further instructions, including how to ship the product(s) to Mediterraneanss.


Please note: you will be responsible for the shipping costs associated with sending your returned product(s) to Mediterraneanss, unless Mediterraneanss shipped you a product that was different from the product you ordered on mediterraneanss.com. We strongly recommend that you obtain tracking information for your package.

Mediterraneanss reserves the right to request the reasonable opportunity to inspect the product(s) in question once returned.

Mediterraneanss reserves the right to refuse or deny a return request or refund at any time, at our discretion.